Privacy Policy

EZFlow Plumbing Solutions — powered by ServiceRig

1. Introduction

EZFlow Plumbing Solutions (“we,” “us,” or “our”) uses the ServiceRig platform at app.servicerig.io to manage service requests, communications, and payments. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with us through the ServiceRig platform (the “Service”).

2. Information We Collect

We collect the following types of information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Service Information: Service requests, issue descriptions, scheduling preferences, and service history.
  • Payment Information: Payment card details processed securely through Stripe. We do not store raw card numbers.
  • Usage Data: Log data, device information, browser type, and interaction data.
  • Communications: Records of calls, text messages, and emails exchanged through the platform.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Process service requests, estimates, invoices, and payments.
  • Communicate with you about your service requests, appointments, and account.
  • Send transactional messages including appointment confirmations, scheduling updates, and service notifications.
  • Administer the referral rewards program including card orders, cash-back tracking, and gift card redemptions.
  • Comply with legal obligations and enforce our terms.

4. Mobile Information & SMS/Text Messaging

When you provide your mobile phone number and opt in to receive text messages, we may send you SMS/MMS messages related to your service request. These messages may include:

  • Appointment confirmations and scheduling updates.
  • Service request status notifications.
  • Estimate and invoice delivery notifications.
  • Referral rewards program updates (for enrolled referrers).

Message frequency varies. Standard message and data rates may apply depending on your mobile carrier and plan. You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.

Consent is not a condition of service. You are not required to consent to receive text messages as a condition of purchasing any goods or services.

No mobile information sharing. We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/text messaging programs to any third party. We will not share your mobile information with third parties for promotional or marketing purposes. Disclosure of your mobile information is limited to: service providers who assist in delivering text messages (e.g., our SMS gateway provider), as required by law or legal process, or with your explicit consent.

Your consent to receive text messages and the phone number you provide are recorded with a timestamp for compliance purposes. This consent record is maintained for the duration of your relationship with EZFlow Plumbing Solutions plus any legally required retention period.

5. Information Sharing & Disclosure

We may share your information with:

  • Service Platform: ServiceRig, Inc., which provides the technology platform we use to manage our business operations.
  • Service Providers: Third-party vendors that help operate the platform (payment processing, SMS delivery, email delivery, analytics).
  • Legal Requirements: When required by law, subpoena, or other legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their direct marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure cloud infrastructure (Google Cloud / Firebase), and PCI-compliant payment processing through Stripe. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service request data and communication records are retained for the duration of the business relationship plus any legally required period.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information (subject to legal retention requirements).
  • Opt out of text messages by replying STOP.
  • Opt out of marketing emails by using the unsubscribe link.

To exercise these rights, contact EZFlow Plumbing Solutions directly or email privacy@servicerig.io.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

EZFlow Plumbing Solutions
Platform: ServiceRig
Email: privacy@servicerig.io